Privacy Policy

Last updated: June 2025

This Privacy Policy explains how Zzion Limited ("we", "us", "our") collects, uses, and protects your personal data when you visit rhinohook.co.uk and purchase from us. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Zzion Limited is the data controller for your personal data.

Company number: 08950735
Registered address: 5 Mill Close, Wolverton Road, Norton Lindsey, Warwick, England, CV35 8JU
Contact email: sales@zzion.co.uk

2. What Data We Collect

We may collect the following personal data when you interact with our website:

• Name, email address, phone number and delivery address when you place an order
• Payment information — processed securely by Stripe. We do not store your card details
• Email address if you sign up for our newsletter or discount offer
• Name, company name, email and phone number if you submit a wholesale enquiry
• Browser type, IP address, and browsing behaviour via cookies and analytics tools

3. How We Use Your Data

We use your personal data to:

• Process and fulfil your orders, including dispatch and delivery notifications
• Respond to your enquiries and customer service requests
• Send you marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and understand how customers use it
• Comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

• Contract: to fulfil orders you have placed with us
• Legitimate interests: to improve our services and prevent fraud
• Consent: for marketing communications, which you can withdraw at any time
• Legal obligation: where required by law

5. How We Share Your Data

We do not sell your personal data. We may share it with trusted third parties who help us operate our business, including:

• Stripe — payment processing
• Delivery carriers — to fulfil and track your order
• Email marketing platforms — to send communications you have opted into

All third parties are required to keep your data secure and only use it for the purposes we specify.

6. How Long We Keep Your Data

We retain your order data for 7 years to comply with HMRC accounting requirements. Marketing data is kept until you unsubscribe. Enquiry data is kept for 2 years.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Object to or restrict processing of your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at sales@zzion.co.uk.

8. Cookies

We use cookies to improve your experience on our website. These include essential cookies required for the site to function, and optional analytics cookies that help us understand visitor behaviour. You can manage your cookie preferences via your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be published on this page with the date it was last updated.